Refund Policy

At Allure Selene LLC, we strive to ensure your satisfaction with our products. Please review our exchange policy below.

Exchange Policy

We offer a 4-day exchange policy. You have 4 days from the date of receipt to request an exchange, provided the item is either damaged or incorrect.

To initiate an exchange, please contact us at help@allureselene.com. If your exchange request is approved, we will provide a return shipping label along with detailed instructions on how and where to return the item. Please note that items returned without prior authorization will not be accepted.

For any questions regarding exchanges, feel free to reach out to us at help@allureselene.com.

Damages and Issues

We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so that we can address the issue and make necessary arrangements.

Exceptions and Non-Returnable Items

Certain items are not eligible for exchange, including personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us for clarification.

Exchange Process

Upon receiving and inspecting the returned item(s), we will notify you of the exchange approval status. If approved, we will promptly send you the correct item(s) at no additional cost.

No Refunds

Please note that we do not offer refunds for any of our products. All sales are final.